Terms & Conditions

BARCHAM GROUP PTY LTD provides cleaning services for residential, commercial and strata properties. Use of our services constitutes acceptance of the following terms and conditions.

Booking and Payment: By booking our residential cleaning services online, you agree to pay the specified amount for the services rendered. For commercial/strata cleaning, payments will be invoiced as per agreed contract. 
 
Cancellation Policy: Any cancellations or reschedules for cleaning services must be made at least 24 hours before the scheduled date for cleaning services. A cancellation fee of $50 may be applied to the customer to cover the cost of the service disruption if the cleaning is scheduled less than 24 hours before the service is to be provided. Please be aware that cancellations affect the cleaners’ daily potential earnings and cause schedule disruptions. Repeated cancellations or other violations will disrupt our service and could result in the complete cancellation of your service at any time.

Liability: We are fully insured to provide cleaning services. However, it is your responsibility to secure or remove any valuable or delicate items prior to our arrival. While we take every precaution to ensure the safety of your property, we are not responsible for breakage due to normal wear and tear, deterioration cause by age, or damage caused by improper assembly, construction, or mounting of an item. Please inform us immediately if any items in your home require this type of attention.

Service Confirmation: We will confirm your residential cleaning booking via email or phone. For commercial/strata cleaning, a signed contract outlining the terms and conditions will be required before services commence.

Arrival Times: Please be aware that we provide an arrival window of 1 hour to allow us to deal with the unpredictable traffic, parking or other issues. If our cleaners are running late to your appointment, we will notify you as soon as possible.

Accessibility & Entry: Please ensure that the cleaners have full accessibility to your home during the service. This includes having running water, electricity and ability to complete their job without interruptions from other service providers. Any pets or minors should be monitored to ensure they are not interrupting the cleaning. We reserve the right to cancel/reschedule any services in the event where our cleaners feel unsafe to enter due to unsecured pets. We require that any pets are always secured during cleanings. If you will not be home to let us in, we ask that you provide us with entry instructions and, if necessary, an alarm code. A $50 fee may be applied if the cleaners arrive and are unable to complete their cleaning due to any kind of interruption. This fee is in place to cover expenses they incur for lost travel time and fuel.

Safety: Due to safety concerns, we do not allow our cleaners to move and/or lift heavy items nor do we clean high reach areas (more than 2 step ladder). If you would like us to clean behind large appliances or furniture, please move them before our arrival.

Service Interruptions: In the event of unforeseen circumstances, such as inclement weather, shortage of staff, car crashes, traffic jams etc. We reserve the right to reschedule or cancel cleaning appointments. We will make every effort to notify you in advance of any such interruptions.

Bio-Hazards: Blood-borne pathogens and biological hazards include both human and animal urine and faeces, medical syringes, mucus, vomit, and blood. Organic material that endangers people is a biohazard. For this reason, in addition to following our cleaning checklist, we ask our cleaners to steer clear of any potential biological hazards and blood-borne pathogens. We reserve the right to end the service in any situation where the cleaner feels unsafe.

Hoarding Conditions: Our cleaners have the right to decline the job or reevaluate the fees if the state of your property is deemed to require more cleaning than what is typically provided by our cleaning packages. This is done to meet the needs of the client. Due to an incorrect job description, you will be charged a $50 booking fee if our cleaners choose to decline your request. The purpose of this fee is to pay for the costs incur due to wasted fuel and travel time.

Right to Refuse Service: We reserve the right to reject or terminate service at any time. Several causes could be:

• Cleaners feeling unsafe, threatened, or uneasy for any reason.
• Cleaners unable to complete request within maximum time frame set.
• The property is not in the condition the client described.
• The requested job is not what the client has described.

Service Guarantee: We strive to provide high-quality cleaning services. If you are not satisfied with the service, please contact us within 24 hours, and we will address any concerns.
   

Changes to Terms: We reserve the right to update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
 
Contact Information: If you have any questions or concerns regarding our terms and conditions, please contact us at service@barchamgroup.com.